Fair Go Casino Responsible Gaming
Fair Go Casino is committed to helping customers enjoy gambling in a safe, informed and controlled way. Gambling should always be viewed as entertainment rather than a way to make money. Games are based on chance, outcomes cannot be guaranteed, and losses should never be treated as an investment or an amount that must be recovered.
Responsible gambling means understanding the risks, setting personal boundaries and taking action when gambling no longer feels enjoyable. This page explains the safeguards available through Fair Go Casino and identifies sources of independent assistance for anyone affected by gambling.
Our Responsible Gambling Commitment
Fair Go Casino aims to provide a transparent gaming environment where customers can make informed decisions about their participation. We encourage players to consider gambling as one form of leisure and to spend only money and time that they can comfortably afford to lose.
Our approach includes access to account controls, clear information about gambling risks and support for customers who want to reduce or stop their play. Responsible gambling is a shared responsibility. Fair Go Casino provides tools and information, while each customer remains responsible for using those safeguards and monitoring their own behaviour.
No strategy can change the random nature of casino games. Past results do not predict future outcomes, and a winning result is never owed after a loss. Customers should avoid chasing losses, borrowing money to gamble or allowing gambling to interfere with normal responsibilities and relationships.
When Gambling Becomes a Concern
Problem gambling can develop gradually, and different people may experience different warning signs. A concern may arise when gambling begins to affect finances, work, study, health, relationships or emotional wellbeing.
Possible indicators include spending more time or money gambling than intended, repeatedly trying to win back losses, hiding gambling activity, feeling restless when attempting to stop, or using gambling to escape stress, sadness or other difficulties. Continuing to gamble despite financial pressure or personal consequences can also be a sign that additional support may be useful.
These signs do not provide a diagnosis, but they should not be ignored. If gambling is becoming difficult to control, taking a break and speaking with a qualified support service can help clarify the next steps. Asking for assistance early is a practical decision, not a failure.
Check Your Habits and Set Boundaries
Before playing, decide how much time and money you are prepared to spend. Limits are most effective when they are chosen calmly, before a gambling session begins, rather than during a period of excitement or frustration. Review them regularly and reduce them if your circumstances change.
- Deposit limits: Set a maximum amount that may be deposited over a selected period and do not increase it to continue playing.
- Loss limits: Decide the highest amount you are willing to lose and stop when that boundary is reached.
- Reality checks: Use reminders to track how long you have been playing and review your activity before continuing.
- Cooling-off periods: Take a temporary break when you need time away from gambling without making a permanent decision.
- Self-exclusion: Request a longer-term or permanent restriction when you want to prevent access to gambling for a defined period or indefinitely.
A limit should be treated as a firm personal commitment. It should not be viewed as a target to reach or a reason to continue gambling. If you find that limits are difficult to maintain, consider using a cooling-off period or self-exclusion and seek independent support.
Tools Available on the Website
Fair Go Casino provides responsible gambling features intended to help customers manage their accounts and make deliberate choices. Availability and settings may depend on the account interface and applicable operational requirements, so customers should review the options presented within their account.
- Deposit controls that allow customers to set a preferred maximum for deposits over a selected period.
- Account activity information to help customers review deposits, withdrawals and gambling transactions.
- Time or reality reminders that encourage customers to pause and consider how long they have been playing.
- Cooling-off options for customers who want a temporary break from casino activity.
- Self-exclusion requests for customers who want to restrict access for a longer period or permanently.
- Responsible gambling information that explains common risks and points customers towards further assistance.
Customers should use these features before problems arise, not only after a loss. If you are unable to apply a preferred restriction or need help understanding an available setting, contact Fair Go Casino through the support channel associated with your account.
Finding Support and Guidance
If gambling becomes difficult to control, consider stopping play and seeking professional help. A counsellor or specialist gambling support service can provide confidential guidance, help identify triggers and discuss practical ways to reduce harm. Support can also be valuable for family members, friends and other people affected by someone else's gambling.
For account-related questions or help with responsible gambling options, contact Fair Go Casino at [email protected]. For independent assistance, customers may contact Gambling Help Online or review the Australian Government - Gambling Support Services information.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. Gambling Help Online, the Australian Government information service and the National Gambling Helpline are independent external support services. They are not partners of Fair Go Casino and are not operated by Fair Go Casino.
If gambling is causing immediate distress or creating a serious risk to your safety, seek urgent assistance through appropriate emergency or health services in your location.
Protecting People Under Eighteen
Only individuals aged 18 or older may use the Fair Go Casino website. Underage gambling is not permitted. Customers must provide accurate information during registration and account verification, and Fair Go Casino may take steps to confirm age and identity where appropriate.
Adults must not allow people under 18 to access their account, use their payment methods or participate in games. Account credentials should be kept private, and a customer should log out after each session, particularly when using a shared device.
If an account holder believes that a person under 18 has accessed the website or an account, the matter should be reported promptly so that suitable protective steps can be considered.
Parental Safeguards at Home
Parents and guardians can take practical steps to reduce the chance of a child accessing gambling content or an adult account. These measures are especially important when computers, tablets or mobile devices are shared within a household.
- Keep account passwords, payment details and verification information private.
- Use device-level passwords, access controls and age restrictions where available.
- Install reputable parental control or web-filtering software and keep it updated.
- Do not save casino login details on a shared browser or device.
- Log out fully after every session and avoid leaving an account open.
- Discuss online safety and explain that gambling websites are intended only for adults.
Parental controls are helpful safeguards but cannot replace supervision. Adults should review the settings on household devices regularly and take action if a child shows signs of accessing age-restricted services.
Practical Ways to Stay in Control
The following habits can help keep gambling within reasonable limits. Choose the approaches that suit your circumstances and use them consistently.
- Set a gambling budget using only disposable funds, never money needed for rent, bills, food or essential commitments.
- Decide how long you will play and use a reminder to end the session on time.
- Take regular breaks and avoid playing when tired, upset, under pressure or affected by alcohol or other substances.
- Never borrow money, use credit intended for essentials or sell possessions to fund gambling.
- Do not chase losses or increase stakes because you believe a win is due.
- Keep gambling separate from financial planning, saving and investment decisions.
- Track deposits, withdrawals and time spent so that your actual activity remains clear.
- Talk to someone you trust if gambling starts to occupy your thoughts or affect your daily life.
- Use a cooling-off period or self-exclusion as soon as you feel that normal limits are no longer enough.
- Remember that casino games are games of chance and that no system guarantees a profit.
Keeping This Policy Current
Fair Go Casino may update this Responsible Gaming page to reflect changes to its services, account tools, customer support approach or responsible gambling practices. Any revised version will replace the previous version when published on the website.
Customers should review this page from time to time, particularly before using new account features or returning after a break. Continuing to use the website after an update is published indicates that the customer has had an opportunity to review the revised information. If any part of this policy is unclear, customers should seek clarification before continuing to gamble.
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