Fair Go Casino Betting Rules
These Betting Rules explain how wagers are accepted, recorded and settled when you use Fair Go Casino. They apply to casino games and any other betting products made available through your account, together with the specific rules, paytables and game information shown on the relevant product page.
By opening an account or placing a wager, you confirm that you have read and understood these rules. They should be read alongside the Fair Go Casino Terms and Conditions, Privacy Policy, Bonus Terms and any responsible gambling information displayed on the site. If there is a conflict, the specific rules for a game or promotion will generally apply to that game or promotion.
Who May Place Bets
Fair Go Casino is available only to individuals who meet the applicable legal and account requirements for using the service in Australia. You must be at least 18 years old to register, deposit funds, play for money or place a wager.
You must use the service only where online gambling is permitted for you. Fair Go Casino may restrict access from particular locations or decline a transaction where it has reasonable grounds to believe that the service is being used unlawfully, by a restricted person or in breach of these rules.
- You must provide accurate information during registration and whenever your details are updated.
- You must not allow another person to use your account or place bets on your behalf.
- You must not use the service if you are excluded, suspended or otherwise prohibited from gambling through Fair Go Casino.
- Fair Go Casino may request evidence of age, identity, location or ownership of a payment method before allowing continued use of an account.
Keeping Your Account Correct
Each customer may maintain only one personal account unless Fair Go Casino has expressly approved another arrangement. Accounts must be registered in the customer’s own name, and all information supplied must remain current and complete.
You are responsible for protecting your username, password and other security details. Any activity carried out after successful login may be treated as activity authorised by you, unless Fair Go Casino is notified promptly of suspected unauthorised access. Do not share access credentials, payment instruments or verification documents with another person.
Fair Go Casino may suspend account activity while it checks information, investigates unusual transactions, confirms account ownership or reviews compliance with these Betting Rules. Any funds or wagers may remain unavailable during a review where this is reasonably necessary.
Wagers We Accept
A bet is accepted only when it has been successfully submitted through the Fair Go Casino platform and appears in your account or betting history. Selecting a game, entering a stake or clicking a play button does not by itself guarantee that a wager has been accepted.
You must check the stake, selected game, bet type and any displayed terms before confirming play. Once a wager is accepted, it normally cannot be changed or cancelled by the customer. Fair Go Casino is not required to accept every attempted wager and may refuse or restrict a bet where permitted by these rules or the applicable product terms.
- Bets must be placed through your own verified account.
- Funds used for wagering must be available in your account at the time of the transaction.
- A wager may be rejected if the connection is interrupted before acceptance is recorded.
- Game-specific rules, paylines, winning combinations and return information are displayed within the relevant game and form part of the betting terms.
- Multiple wagers made in error should be reported through the Fair Go Casino contact page as soon as possible.
How Results Are Decided
Fair Go Casino settles wagers according to the result generated by the relevant game or betting system and the rules displayed for that product. Outcomes are determined by the platform’s approved game logic and recorded transaction data, rather than by the customer’s expectation of a result.
Where a game uses a random outcome, each round is treated according to the game’s stated mechanics. Previous results do not improve or reduce the likelihood of a future result. Winnings, losses and any applicable returns are credited or recorded after the result has been processed.
If the result shown in the game differs from the result recorded in the official system records, the official records will be used, subject to any investigation required to identify a system fault or other irregularity. You should review your balance and betting history and raise any apparent discrepancy through the contact page without unreasonable delay.
When Bets Are Cancelled
A wager may be declared void where the game or transaction cannot be reliably completed, where a material technical or operational problem affects the result, or where the applicable game rules provide for cancellation. A void wager is treated as not having produced a valid win or loss, and the stake will normally be returned to the account where appropriate.
Fair Go Casino may also void or reverse a wager connected with an account that breaches these rules, uses inaccurate information, or is subject to suspected fraud or unauthorised activity. A void decision will be assessed against the circumstances of the transaction and the records available to Fair Go Casino.
Where only part of a transaction is affected, the unaffected portion may remain valid. The specific game rules may explain how interrupted rounds, incomplete plays or linked wagers are handled.
Promotional Play Conditions
Bonuses, free bets and other promotional benefits are subject to the terms displayed with the relevant offer. Those terms may specify eligibility, qualifying deposits, expiry periods, wagering requirements, permitted games, contribution rules, maximum conversion conditions or other restrictions.
You must not claim or use a promotion in a way that circumvents its conditions. Unless the promotion states otherwise, only one customer, account, household, device or payment method may qualify where Fair Go Casino reasonably considers that multiple claims are connected.
- Bonus funds and cash balances may be tracked separately and used in a specified order.
- Wagers placed with promotional funds may not count equally across all games.
- Unused promotional value may expire when the stated period ends.
- Fair Go Casino may withhold or remove a promotional benefit where the offer has been misused, duplicated or claimed contrary to its terms.
- Closing an account or requesting certain account restrictions may affect unused bonus balances in accordance with the promotion rules.
Handling Platform Errors
If a technical error, display fault, communication failure or other system problem affects a wager, Fair Go Casino may suspend the relevant game or transaction while it investigates. Customers must not knowingly take advantage of an error, including by repeating an interrupted action or attempting to exploit an incorrect balance or result.
Where an error causes winnings or credits to be applied incorrectly, Fair Go Casino may correct the account record. If funds have already been withdrawn or transferred, the customer may be required to return an amount that was credited in error, subject to applicable rights and a review of the circumstances.
Keep any relevant transaction reference, game information and time of the incident when reporting a problem through the contact page. Do not continue playing a game that appears to be malfunctioning.
Protecting the Platform
Fair Go Casino uses account checks and transaction monitoring to help protect customers, the platform and payment systems from fraud, abuse and other prohibited conduct. You must provide reasonable information or documents requested for identity, source of funds, payment ownership or account security checks.
Prohibited conduct includes using stolen or unauthorised payment methods, creating accounts under false details, colluding with another person, manipulating a game, interfering with platform security or using software intended to obtain an unfair advantage. Attempts to conceal the origin or ownership of funds may also result in account restrictions.
Where suspicious or unlawful activity is identified, Fair Go Casino may suspend an account, cancel affected wagers, retain relevant records, restrict withdrawals or take other action permitted by its policies and applicable requirements. Reviews are handled using the information reasonably available at the time.
Winnings and Payout Controls
Fair Go Casino does not state a universal maximum payout in these Betting Rules. Any applicable payout, win cap or game-specific restriction will be shown in the rules or information for the relevant game, promotion or betting product.
Displayed returns may depend on the stake, game configuration, bet type and promotional conditions. A theoretical return or prize description is not a guarantee that a particular session will produce a win. You should review the relevant paytable and product rules before placing a wager.
Withdrawals remain subject to account verification, transaction checks, promotional terms and the availability of the requested payment method. Fair Go Casino may delay processing while it completes a reasonable review of the account or transaction.
Gambling Within Your Limits
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only wager money you can afford to lose, set a personal budget before you begin and take regular breaks. Do not increase stakes because of frustration, excitement or an attempt to chase previous losses.
Fair Go Casino provides account and responsible gambling tools where available. These may include deposit controls, time reminders, activity information, temporary breaks or account closure options. Restrictions may take effect according to the relevant tool’s conditions and may not be reversible immediately.
- Monitor your deposits, wagers, wins and losses rather than relying on memory.
- Stop playing if gambling is affecting your finances, relationships, work or wellbeing.
- Do not gamble while impaired or allow another person to gamble through your account.
- Use the responsible gambling information on the Fair Go Casino website if you need help understanding available controls.
- For account assistance or a request to apply a restriction, use the Fair Go Casino contact page.
Updates to These Rules
Fair Go Casino may revise these Betting Rules when its products, systems, promotional arrangements or operating requirements change. The updated version will be made available on the website, with the effective date or other notice shown where appropriate.
Changes will generally apply to wagers placed after the revised rules take effect. A different approach may apply where a change is required to correct an error, protect customers, address misuse or comply with an applicable obligation. You should review the current version before placing further bets.
If you do not agree with an updated rule, you should stop using the affected betting services and contact Fair Go Casino through the contact page regarding your account. Continuing to use the platform after updated rules become effective may indicate acceptance of the revised terms, subject to any rights that cannot be excluded.
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